FAQ

We ship to most countries. Available services and rates are shown at checkout for your address.

Orders are usually dispatched within 2-3 business days.

You’ll receive a tracking link by email when your order leaves our atelier. Tracking updates can take 12–24 hours to appear.

Send us a message as soon as possible with your order number and the correct address. If the parcel has not shipped, we will update it.

Yes where carrier services allow. Options appear at checkout.

Local duties and taxes may apply outside Australia and are the responsibility of the recipient. Your carrier will advise if anything is due.

We make returns and exchanges easy - send us a message and we’ll arrange next steps.

Our two-year warranty covers faults or workmanship issues.

Send us a message with your order number, the item you’re returning and whether you prefer a refund or exchange.

For change‑of‑mind returns, the buyer covers return shipping. For approved warranty issues, we’ll advise next steps and cover costs where applicable.

Once your return is received and inspected, refunds typically post to the original payment method within 5–7 business days.

Two years from the date of purchase against manufacturing faults in materials or workmanship under normal use.

Our craftsmanship, premature stitching failure or defective hardware.

What is not covered?
Wear from normal use, patina or colour change, scratches, accidental damage, heat or chemical exposure, or third‑party alterations.

Send us a message with your order number, photos and a short description. We’ll guide you through the process.

Australian kangaroo leather, sourced through Packer Leather, a fifth‑generation Brisbane tannery founded in 1891. Read Art of Kangaroo Leather for details.

Grade 5 Titanium for the Money Clip and Key Organiser Multi‑tool. Solid Brass for Key Organiser hardware. See Materials that Endure for more information.

Kangaroo is a wild hide. Natural markings are normal and become part of the patina.

Yes, on all our kangaroo leather goods. Take a look.

Wipe with a soft dry cloth. For light marks, use a slightly damp cloth and allow it to dry naturally away from heat.

Kangaroo leather requires minimal care. Condition it only when it feels dry. Use a neutral conditioner sparingly and test first in a hidden spot.

Yes. We offer stitch reinforcement, edge touch‑ups, hardware replacement and money clip replacement where applicable.

Send us a message with your order number, clear photos and a short description.

Not currently. We’re working on this. In the meantime, send us a message and we will assist.